(Who is Jessica? Jessica – Over 2 years experience in insurance industry seeking Customer Service Representative job)
Terry: Do you have any questions for me?
Jessica: Yes. Is there a structured career path for this Customer Service role? Are there promotions or recognition? What is the outlook of this position, what is expected?
Terry: All right, as the screener I’m not familiar with that particular department in terms of the specifics; however, the hiring manager has asked me to capture the questions from candidates so they can be prepared to address them when they do talk to people.
I have this question captured, are there additional questions you want me to add to the list for them?
Jessica: No, I think I’m fine.
Terry: Are there any questions that you have for me as the Screener?
Jessica: No, I don’t think so. No, I don’t.
Terry: Then I would say that we’re at the end of this interview. I appreciate your time today and your answers. Do you have any final questions for me?
Jessica: No. Thank you so much for your time.
Terry: Let me thank you for your time and we will be in touch when we know how we want to proceed.
Jessica: Thank you.
Terry: Thank you.
Here’s how I would rate this answer . . .
Q10. Do you have any questions for me? – JESSICA QUICK RATING – C
Didn’t ask about next step in hiring process or timeline, but did ask specific questions about position, could refine how you ask about those career path and recognition factors.