woman(Who is Jessica? Jessica – Over 2 years experience in insurance industry seeking Customer Service Representative job)

Terry: Tell me about a time when you had to handle an irate customer.

Jessica: I work part-time with my mother in a coffee shop.  There was one time where there was a mistake made on my part on their order.  The person was in a hurry and this was their first time there.  I rectified the situation by remaking their drinks, giving them a free coupon, apologizing profusely and telling them that we appreciate their business.  They happen to be a regular now.

Terry: That’s great.  It’s good when you can turn that around.

Jessica: Yes.

Here’s how I would rate this answer . . .

Q7. Tell me about a time when you . . . – JESSICA QUICK RATING – A

Good specific instance and what you did, should probably prepare

more customer service stories too if they ask for another one in insurance.

This Guide will help you with samples and complete how to answer training for even more questions you face in your job interviews.

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Terry Kozlowski

Seen on TV nationally as a Career Strategist and Interview Expert on NBC, Fox News, heard on radio stations across country, contributed to or been profiled in print media including The Wall Street Journal and Chicago Tribune.