man(Who is Steven? Steven – Human Resources Professional seeking Senior Human Resources Generalist role)

Terry: What would you say are your strengths?

Steven: I would say one of my best strengths in this position is active listening.  It’s amazing what you can glean from somebody if you just let them talk about it.

An example would be when I first got the regional role outside the corporate office, I handled the employee relations for all of our XXX communities and we received a lot of employee issues from this one facility, one of our communities, so I decided to go out there and talk to all the staff.

Eventually a pattern was emerging to where the executive director at the time was a fairly new executive director.  What the employees were telling me was he’s a great guy but we have this problem, or he’s a great guy but this other person doesn’t want to work and nothing is being done about it.

I was able to sit down with that executive director after listening to his employees saying that really everybody thinks you’re a great guy and you’re the type of manager that wants to please everybody all the time but ended up pleasing nobody because he wasn’t holding people accountable to their jobs.

Once we were able to make that discovery and I was able to coach him through that and work with him from that point knowing that they were really able to turn their employee relation problems around.

Here’s how I would rate this answer . . .

Q4. What are your strengths? – STEVEN QUICK RATING – A

Great story, follows suggested structure including set up, specifics and I messages in middle, tells how it ended.

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